Soft Lite Registration Bot user guide

Version 1.2.0. Set up SL REG Bot, client queue, managers, links, broadcasts, and XLSX.

Quick start

Run SoftLiteRegBot.exe and activate the license.
On “Bots on this PC”, add the Bot Token and verify the profile.
Add administrators if needed. Manager Chat is optional.
Start the bot.
Add managers by Telegram ID or a one-time link.
Open the bot from a test account and press START.
Open “New cases”, take the client, and send a reply.
Return the card to the queue or close it with an outcome.

Launch, activation, and multiple bots

The License Key is tied to this Windows computer’s Hardware Code. After activation, “Bots on this PC” opens. One app manages multiple Telegram bots. Each bot has separate clients, managers, START history, links, welcome message, broadcasts, statistics, settings, and local database.

A bot card includes Open, Start, Stop, and Restart. Closing the window hides the interface; running bots continue in the background. “Close program” stops the backend and every bot.

Settings and welcome message

Each bot has its own Bot Token, administrators, appearance, and welcome message. Welcome text can contain up to 1024 characters. Use a JPEG or PNG image up to 5 MB. Send text only, image only, or both.

START, sources, and links

The first START saves the Telegram profile, permanent client number, and source. A repeat START does not duplicate the client but adds a new case. Deep-link packages contain 1, 5, 10, 15, or 20 links. Open or download a package; copy, disable, or reactivate a link. Older links remain in the “Legacy links” package.

Incoming cases and the client card

START or a new message creates a case with New status. Administrators open Cases → New; managers open New cases. The card shows Client number, name, username, Telegram ID, source, status, assignee, dates, outcome, and comment.

Take a case

START → New → Take case → In progress

Any active staff member can take a free case and becomes its assignee. Under My clients, a manager sees the shared New queue and their own in-progress and closed cases. Administrators and MAIN ADMIN see new, in-progress, closed, and all client cards.

Messages and Manager Chat

Client messages go to the responsible staff. Use “Write as bot” to reply. Private staff delivery works without Manager Chat. If a shared chat is configured, Reply on a linked card can also send an answer to the client.

Manager Chat is an optional channel. Joining it does not grant CRM permissions.

Return, close, reopen, and reassign

Return to queue: IN_WORK → NEW; the assignee is removed.
Close: Successful, Unsuccessful, or Other; comment limit is 1024 characters.
Reopen: CLOSED → IN_WORK.
Reassign: an administrator transfers an in-progress case to another active manager.

Managers and roles

/managers opens active, pending, and disabled staff, their cards, and statistics. Add a manager by Telegram ID or a one-time invitation. The invited staff member presses START, their profile is linked, status becomes active, and the staff panel opens. This START does not create a client case.

Role / state	Access
MAIN ADMIN	Administrators, managers, and every CRM record.
Administrator	CRM and allowed staff management.
Manager	NEW, TAKE, own IN_WORK/CLOSED, replies, return, close, and reopen.
Pending	Created but not activated through /start.
Disabled	Access is off; in-progress cases return to the queue.

Users, statistics, and XLSX

The desktop UI retains existing user data, START history, and source statistics. Telegram shows CRM totals and manager statistics. XLSX contains the literal sheets Обращения, Уникальные пользователи, Клиенты, and Менеджеры.

Broadcasts, log, and maintenance

Broadcasts use only the selected bot’s database. The log records starts, stops, links, broadcasts, imports, and errors. Cleanup can remove cases, users, or selected-bot data. Legacy import copies an older database into separate storage and leaves the original files untouched.

Data and reinstall

Your bot. Your token. Your database.

SL REG Bot runs on the user’s Windows computer. Working data is stored under %PROGRAMDATA%\SoftLite\RegistrationBot\instances\. CRM, clients, managers, links, and START history stay separate for every bot. The Bot Token is used to call the Telegram Bot API. Soft Lite does not receive an automatic copy of the working database.

Before moving or reinstalling the app, back up the data folder and contact support if the Hardware Code changes.

Troubleshooting

Symptom	Check
The bot does not respond	Bot Token, bot status, and Internet access.
A new case is missing	The bot is running, the staff member is active, and New cases is open.
A reply did not arrive	The case is in progress, the staff member is still assigned, and the client has not blocked the bot.
Manager Chat is not connected	This does not block CRM or private staff delivery.