START.
Client queued.
Manager takes the case.
New. In progress. Closed.
All inside Telegram.
CRM inside Telegram
New queue
START or a message creates a client card
Take case
The active manager becomes the assignee
My clients / All clients
Managers see their cases; administrators see every client
Result
Return, close, reopen, or reassign
Client flow
- START
- New
- Take case
- In progress
- Reply
- Result
Clients and managers
- Multiple Telegram bots in one app
- New, in-progress, closed, and all clients
- Permanent client number, profile, source, status, and assignee
- Take, reply through the bot, return, close, and reopen
- Successful, unsuccessful, or other close outcome with a comment
- Administrator reassignment to an active manager
- MAIN ADMIN, Administrator, and Manager roles
- Pending, active, and disabled manager states
- Add by Telegram ID or one-time invitation
- Manager and CRM statistics
- Source links, welcome message, broadcasts, and XLSX
- Private staff delivery without Manager Chat
Your bot
Your token
Your database
SL REG Bot runs on your Windows computer.
Every bot has separate local storage.
The Bot Token is used for the Telegram Bot API.
Soft Lite does not receive an automatic copy of your working database.
Managers inside Telegram
Add
Use a Telegram ID or a one-time invitation.
Activate
The manager presses START and receives the staff panel.
Control
Enable or disable access. Disabled managers lose access and their in-progress cases return to the new queue.
Statistics
See workload, closed cases, and outcomes.
Manager Chat is optional. Private staff delivery works without it. Joining Manager Chat does not grant CRM permissions.
Inside SL REG Bot
Registered users — demo data
Statistics and sources — demo data
Need a license?
Choose a term
License verification runs locally on the user’s own computer.
7-day trial before you buy
Common questions
Where do new clients appear?
In the shared New queue. START or a new message creates a CRM card.
How does a manager take a client?
Open a New card and tap “Take case”. The status becomes In progress and the manager becomes the assignee.
Can a manager see another manager’s clients?
No. A manager sees the shared New queue and their own in-progress and closed cases. Administrators see every client.
Can a case return to the queue?
Yes. Return removes the assignee and changes the status from In progress to New.
Can a closed case reopen?
Yes. The manager can reopen their own closed case. Administrators can reopen an available record.
Can a client be reassigned?
Yes. An administrator can reassign an in-progress case to an active manager.
How do I add a manager?
Open /managers. Add a Telegram ID or create a one-time invitation.
What is a manager invitation?
A one-time link. The manager opens it and presses START. This activates staff access and does not create a client case.
Is Manager Chat required?
No. CRM and private staff delivery work without it. Chat membership does not grant CRM permissions.
Where is the data stored?
Locally on your Windows computer. Every bot has separate storage. Soft Lite does not receive an automatic copy of the working database.
Can I run several bots?
Yes. Run them in one app. Their clients, managers, links, broadcasts, settings, and CRM records stay separate.
What does the XLSX export contain?
The app exports the literal sheets Обращения, Уникальные пользователи, Клиенты, and Менеджеры.
Useful guides
Try Soft Lite Registration Bot
Free download
Get a license through Telegram support